TERMS & CONDITIONS:
When booking an appointment with Connie, you are deemed to have understood and accepted the terms and conditions as outlined below.
By using the website, you are agreeing to be bound by these Conditions of Sale.
All prices are in Australian dollars and are specified on Connie’s website.
All bookings require a booking fee of $60 to be paid upfront. Pre-authorisation can be made via direct deposit or pay pal transfer at the time of booking.
Booking is confirmed once payment has been accepted.
Appointment bookings can be changed up to 24 hours prior to the original appointment time. Failure to give a minimum of 24 hours’ notice of a cancellation, or non-attendance of an appointment will incur a cancellation cost of 50% of deposit.
The remainder of funds is to be finalised on the day of appointment.
Your Personal Information
As part of providing a service to you, we need to collect personal information which may include your name, contact details such as address, phone numbers, date of birth, marital status as well as details of issues which you have been discussing with your counsellor.
The purpose of keeping these records is entirely for the purpose of providing a service that most effectively meets your needs. Clients’ files are held in a secure location. They are kept for 7 years after you cease seeing your counsellor. In the case of children’s files, they are held until your child turns 25. After which point these files are confidentially destroyed.
From time to time the counsellor may be consulting with their supervisor and information about your counselling sessions may be discussed. These communications are confidential and the purpose of the supervisions is to enhance the quality of care you receive. At these times your details are de-identified.
All personal information gathered during the provision of the service will remain confidential and secure except
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when we have consent from you (or your legal authority) to do so,
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where there is a legal obligation to do so,
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if there is an immediate and specified risk of harm to an identifiable person or persons that can only be averted by disclosing information,
Please find counsellors code of conduct information below
https://www.theaca.net.au/documents/ACA%20Code%20of%20Ethics%20and%20Practice%20Ver%2013.pdf